Refund policy

RETURNS/REFUNDS/EXCHANGES:

We offer FREE RETURNS. If you are still not completely satisfied with your products or if you receive a defective item, please send it back to us for an exchange, refund, or store credit. Please note that we cannot refund Express Overnight delivery charges (e.g. USPS Express, DHL Express, FedEx Express).

Refunds: We offer a 30-day money back guarantee. Please email us at: cindym@hempbouquet.com to conduct an RMA request. A return shipping label will be provided to you as long as it was purchased from our website. We will refund the cost of the products but we cannot refund the shipping costs incurred when we shipped the product to you.

Exchanges: It's easy to exchange an item if it's defective or exchange for another item of equal or lesser value. Exchanges must be made within 5 days of the confirmed delivery date if you are unsatisfied with your product, in unused condition, with complete original retail packaging.

If you believe you qualify for an exchange or store credit please email us and we will respond by sending you an RMA# and return shipping label (USA and Canada customers only; We are not allowed to email return labels internationally. There is a separate process for international customers). Do not attempt to return a product without first contacting us and receiving your RMA number and pre-paid shipping label for tracking purposes.

SEND PRODUCTS BACK TO US in USA:

Verde Fulfillment USA
Hemp Bouquet Returns
27 N Phillippi St · Boise, ID 83709 · USA

SEND PRODUCTS BACK TO in CANADA:

Kendir Bouquet Handwoven Textiles and Ropes Ltd.
111 Commercial Drive · Vancouver, BC V5L 3V4 · CANADA

When we receive your package with Order #, we will proceed to exchange your defective products according the RMA ticket.